About Our Hospital

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• Why can’t my pet see the same veterinarian/veterinary technician each time we visit?

  We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…

• Why is my veterinarian referring my pet to a specialist?

  We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training…

• Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

  We can send proof of vaccination to your pet’s kennel or grooming facility. We will just need to know the facility’s fax number or e-mail address.

• What are your vaccination requirements for boarding?

  We unfortunately only have the ability to board cats at this time. All cats must be vaccinated against rabies, feline viral rhinotracheitis, calicivirus and panleukopenia (feline distemper). They also need to be…

• Do you perform at-home euthanasia?

  We do, however it does require scheduling in advance. Because the doctor needs to have a technician present in order to perform the procedure we need to ensure that we…

• If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?

  Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Not all health problems have a straightforward solution. Some…

• What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?

  Using our knowledge of pain relief medication and strategies, we do everything we can to prevent and manage your pet’s pain under all circumstances. We will tailor a pain management…

• I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?

  We perform a physical exam and offer preanesthetic testing before every surgery. We also take great care in monitoring your pet during surgery. During the procedure, a veterinary technician will…

• I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?

  During normal business hours, bring your pet in immediately. Call us right before you leave or while you’re on your way to help us prepare for the situation. If your…

• I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?

  Don’t panic, but call us right away at 905-522-6879. If it’s outside our normal business hours, please call the Hamilton Region Veterinary Emergency Clinic for advice at 905-529-1004. If your…

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